Addiction Now is a news and information provider on addiction recovery and miscellaneous topics related or connected to addiction recovery (“Services”). The Website features original content from the Addiction Now staff reporters, freelance writers and guest contributors on topics related to the Services, including, but not limited to, emerging trends in addiction treatment, new legislation, government programs, scientific studies, health and fitness, food and beverages and entertainment.
Acceptance Of Terms
Addiction Now may share your personal information with our parent, subsidiary and affiliate companies to provide the Services or relevant information connected to the Website, however, Addiction Now will not sell any information with third parties for their marketing efforts. We pride ourselves on providing exceptional customer service. Not only are we committed to helping you, we also want to make sure you clearly understand how we use information about you in order to streamline the Services and provide you with the best possible experience. We value the trust you place in Addiction Now and we want to ensure that you understand what information we gather about you, how we use it, and the safeguards we have in place to protect it.
Information We Collect From You
We receive and store any information you enter on our Website, banner advertisements, or give to us in any other way. Information that can identify you, including your first and last name, telephone number, date of birth, postal and email address or other information that can be used to identify you when combined with other information, is personally identifiable information (“Personally Identifiable Information”). We may also request further information related to the Services that you seek through Addiction Now (“Non-Personally Identifiable Information”). You can choose not to provide information to us, but in general some information about you is required in order to receive Services from Addiction Now, its parent, affiliate and subsidiary companies and/or its employees.
When We Will Ask For Personally Identifiable Information
If you choose to enter your Personally Identifiable Information to receive contact from Addiction Now you may do so; you give us permission to collect and store your name, email address and other Personally Identifiable Information. We may also periodically obtain both Personally Identifiable Information and Non-Personally Identifiable Information about you from our business partners, contractors or other third parties. If you choose to send invitations to our Website, all Personally Identifiable Information sent via an invitation will be collected and stored.
Information we gather from your use or visit, that doesn’t identify you personally, is not considered Personally Identifiable Information, such as your IP address, your operating system, your browser type and language, the date and time of your visit, as well as information about your ISP, referring URL, any search terms that led you to the Website, your geographic region, the type of content you view, etc. We may combine this automatically collected log information with other information we collect about you.
We may do this by assigning your computer one or more cookies which may collect information about how you use Addiction Now and the Services. We may also use standard Internet tools, such as web beacons, tags and scripts, which collect Non-Personally Identifiable Information and track your use of the Website. These technologies are used in analyzing trends, optimizing the Services we bring you, administering the Website, tracking Users’ movements around the Website and to gather demographic information about our User base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Cookies contain specific pieces of information on your computer hard drive, and can be set to store information during a visit or for a longer period of time. You are free to disable cookies at any time if your browser permits. However, by doing so, you may not be able to use the Services or certain features of the Website.
As a prospective client of our Services, filling in information on our Website, or contacting us through the number or email address provided on the Website, you may be required to provide additional information so we can deliver relevant information regarding our Services to you. This information may include contact information, such as name, phone number and/or email address, basic demographic information, and details to help us provide our Services to you. The information collected varies according to the needs of each User. We may also ask you for feedback about our Services, which is collected and stored to allow us to continually improve the Services we provide.
If you use our Services, you must provide information that allows us to perform our Services for you. This includes your contact information, demographic information, and any other details helpful for the provision of the Services.
Collection, use, disclosure and security of information collected by third parties are subject to the privacy policies of those third parties.
How Do We Use Your Information?
To Facilitate Transactions. Users may receive emails, faxes, telephone calls and other communications from us to fulfill or facilitate the collection of information for Addiction Now to provide its Services to User. Some communications the User cannot opt out of if they are necessary for the provision of the Services, unless the User decides to terminate the Services. By using the Services described on this Website, you agree that we may use your Personally Identifiable Information to contact you and deliver information to you related to those Services.
Analysis. In our ongoing effort to improve the Content and Services we offer, we continually analyze the information we receive to identify trends and patterns in our Users’ behavior. Your Personally Identifiable Information, when used in such a manner, is aggregated with others to amass enough data for such analysis and becomes Non-Personally Identifiable Information.
Testimonials and Feedback. We sincerely appreciate the feedback we receive from our Users. We, or one of our service providers, may use your contact information to ask for feedback. Your feedback, both positive and negative, is forwarded to the appropriate departments at Addiction Now so we can continue to monitor and improve the Services we provide. We may also share testimonials in our marketing literature and will display the name you use on our feedback questionnaire for purposes of displaying your feedback.
Customer Support. We may communicate with you via e-mail, postal mail, telephone and/or other means of communication to answer your questions, provide you with feedback, to update you regarding the Website and provide you with customer support regarding the Website or its Services.
Enforcing Terms and Conditions. Users may receive communications from Addiction Now in order to ensure that Users are complying with the Terms and Conditions, or to question Users about potential breaches of the Terms and Conditions set forth on the Website.
Newsletters. We offer valuable Content through email newsletters for Users. If you no longer wish to receive any newsletter, we encourage you to opt out of these communications by changing your notification preferences.
Other communications. We may send you email and other communications related to this Website, your use of our Services and/or the status of your account, which will be described to you at the time the information is collected.
How Do We Share Your Information With Others?
Agents. From time to time, we may use the Services of third-party companies to help facilitate our business activities. These include billing Services, parent companies, affiliate or incentive program providers, customer service organizations, e-mail and postal mail brokers, and marketing service providers. These companies are subject to confidentiality agreements with us and are prohibited from using the information we provide for any reason except to perform the functions that we have outlined for them.
Business Associates. We may share your information with our business associates or affiliated companies concerning the Services, and to offer you products or services related to the Website or the contents contained therein.
Business Transitions. As we continue to develop our business, we may buy, sell, merge or partner with other companies. If that happens, we may acquire customer information. In such transactions, User information may be among the transferred assets. Similarly, if a portion or all of Addiction Now’s assets are sold or transferred to a third-party, customer information (including your email address and other Personally Identifiable Information) would likely be one of the transferred business assets. You will receive notice of any change in uses of your Personally Identifiable Information, and choices you may have regarding your Personally Identifiable Information.
Sharing Your Information as Permitted by Law. We may share your information with others as required or permitted by law. This may include sharing your information with government entities or third-parties in response to subpoenas, court orders, bankruptcy proceedings, or other legal process. We may also share your information if we believe it is necessary to exercise our legal rights, to defend against legal claims that have been brought against us, or to defend against possible legal claims that we determine might be brought against us.
Third Party Websites
How We Secure Personal Information
Separation of Information. Only authorized employees are permitted to access Personally Identifiable Information, and they may do so only for certain permitted business functions.
Data Retention. We will retain your information to continue to offer you our Services. Please contact us if you wish to cancel or request that we no longer use your information this way. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of User information at any time.
Although we take adequate steps and measures to secure your information, we do not promise and you should not expect, that any information given to us is completely secure. Users should also take care with how they handle and disclose their information and should avoiding sending private information through unsecure email.
Submissions, Blogs or Bulletin Boards
Users will be allowed to post comments to the Website. Such postings or submissions will be governed according to the Website’s Terms and Conditions. Postings may be made available to the public, if so Addiction Now cannot control who reads your postings or submissions or what other Users may do with the information that you voluntarily post.
We do not knowingly collect Personal Identifiable Information from anyone under the age of 13. If it is discovered that we have collected Personally Identifiable Information from someone under 13 we will delete that information immediately.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and states tough penalties for violations.
Addiction Now may collect your email address in order to:
- Send information;
- Respond to inquiries, other requests or questions;
- Addiction Now may also send you additional information related to the Services; and
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CAN-SPAM we agree to the following:
- Not to use any false or misleading subjects or email addresses;
- Identify the message as an advertisement in some reasonable way;
- Include the physical address of our business or Website headquarters;
- Monitor third party email marketing services for compliance, if one is used;
- Honor opt-out/unsubscribe requests quickly; and
- Allow Users to unsubscribe by using the link at the bottom of each email.
Users From Outside The United States
Your California Privacy Rights
- if your child under 13 has sent us Personal Identifiable Information, we will delete that personal information from our files; or
- ask that we not send you mailings or otherwise contact you; or
- you can contact us given the information below.